Returns + Exchanges

Effective Date: July 1 , 2026

We want customers to have clear information about their options when a product does not meet their expectations. This policy explains the conditions and process for eligible returns, exchanges, refunds, and product issues.

1. 30-Day Return Period

Eligible products purchased directly through our website may generally be returned within 30 days of delivery.

The return period begins on the date the carrier records the order as delivered.

Products must meet the eligibility requirements described below.

2. Return Eligibility

To qualify for a standard return, an item generally must:

• Have been purchased directly through our website
• Be returned within the applicable return period
• Be in reasonably acceptable condition
• Include the applicable original packaging, accessories, and product components
• Not have been permanently modified or damaged through misuse

Because footwear is intended to be tried for fit and comfort, reasonable indoor fitting or limited wear may be permitted where applicable.

Products showing substantial wear, damage, alteration, or misuse may not qualify for a standard return.

3. Footwear and Orthotics

Footwear and orthotic products may be eligible for return after reasonable use for fit and comfort, subject to the applicable return period and condition requirements.

Products should not be returned in a condition that presents a hygiene or safety concern.

We reserve the right to review returned merchandise to determine whether it qualifies under this Policy.

4. Final Sale Items

Products clearly identified as Final Sale are generally not eligible for return, exchange, or refund.

Promotional products discounted beyond a stated final-sale threshold may also be designated as Final Sale.

This restriction does not limit rights or remedies that cannot legally be excluded.

5. Kits and Bundled Products

If a product is sold as a kit, set, or bundle, the complete set may need to be returned together.

Individual components of a bundled product may not always be eligible for separate returns or exchanges.

Any product-specific return requirements displayed at the time of purchase will apply.

6. Exchanges

For the quickest replacement, customers may generally initiate a return for the original product and place a new order for the desired size, color, or style.

This approach helps avoid delays caused by limited inventory.

A new order may be subject to the price, availability, and promotional terms applicable at the time the new order is placed.

Where direct exchanges are available, they remain subject to the same return eligibility requirements.

7. Defective Products

If a product has a manufacturing defect, please contact customer service promptly after discovering the issue.

We may request:

• Order information
• Product details
• Photographs
• A description of the issue
• Information regarding how the product has been used

If the issue qualifies as a manufacturing defect, we may provide a replacement, repair, store credit, refund, or another appropriate remedy depending on the product and circumstances.

8. Normal Wear and Misuse

Ordinary wear, accidental damage, improper care, modification, misuse, or use outside the intended purpose may not qualify as a manufacturing defect.

Product care instructions should be followed to help maintain product condition and performance.

9. Return Shipping

Return shipping arrangements depend on the reason for the return and the applicable return program.

For eligible U.S. returns, a return processing or shipping fee may apply and may be deducted from the refund where disclosed before or during the return process.

If a product is defective, incorrectly shipped, or damaged during transit, we will review the circumstances and determine the appropriate return arrangement.

10. Original Shipping Charges

Original shipping charges may be non-refundable for voluntary returns unless otherwise stated or required by applicable law.

If an order was shipped incorrectly or a product is confirmed to be defective, an appropriate adjustment may be provided.

11. Return Authorization

Customers should initiate returns through the return process provided on our website before sending merchandise back.

Unauthorized returns may experience processing delays and may not be eligible for immediate refund processing.

12. Refunds

Once an eligible return has been received and reviewed, an approved refund will generally be issued to the original payment method.

Refunds are typically processed within 5–7 business days after the returned package has been received or accepted by the designated return carrier, depending on the applicable return process.

The time required for the funds to appear in your account may vary by payment provider or financial institution.

13. Promotional Purchases

If an item was purchased using a promotion, discount code, bundle offer, or other incentive, returning the item may affect the value of the original discount.

Refund calculations may take applicable promotional terms into account.

Promotional discounts are not necessarily transferable to replacement orders.

14. Damaged or Incorrect Orders

If you receive:

• The wrong product
• A damaged product
• A product with missing components
• A product that appears defective

please contact customer service as soon as reasonably possible.

Photographs of the product, packaging, shipping label, and affected area may be requested to assist with the review.

15. Return Condition

Customers should package returned products securely to help prevent additional damage during transportation.

We may not be responsible for damage caused by inadequate return packaging when the customer is responsible for arranging the return shipment.

16. Gift Returns

Eligible gift returns may be subject to different refund methods depending on the circumstances.

Where appropriate, a gift return may be issued as store credit rather than refunded to the original purchaser’s payment method.

17. Retail and Marketplace Purchases

Products purchased through an independent retailer, marketplace, or other third-party seller should generally be returned directly to the seller from which the purchase was made.

The seller’s applicable return policy will govern that transaction.

18. Policy Changes

We may update this Returns & Exchanges Policy to reflect changes in products, services, return procedures, or applicable legal requirements.

The version applicable to a purchase will be determined in accordance with applicable law.

Last Updated: July 1 , 2026