Privacy Policy

Effective Date: July 1 , 2026

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, place an order, contact us, submit a review, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information that you voluntarily provide, including:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account information
• Order and transaction details
• Product preferences
• Size and fit information
• Customer service communications
• Reviews, comments, photographs, or other content you submit
• Information provided when requesting a return, exchange, refund, replacement, or warranty service
• Information submitted through surveys, promotions, or other website features

Payment information may be processed by third-party payment providers. We generally do not store complete payment card information on our own systems.

Information Collected Automatically

When you visit or interact with our website, we may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Pages viewed
• Products viewed
• Search activity
• Referring website
• Website interaction information
• Cookies and similar technologies
• Date and time of website visits
• Technical and diagnostic information

This information helps us operate, secure, and improve our website and services.

2. How We Use Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order updates
• Manage returns, exchanges, and refunds
• Process warranty and replacement requests
• Provide customer support
• Respond to questions and inquiries
• Maintain customer accounts
• Improve our products and services
• Understand customer preferences
• Improve sizing and product recommendations
• Analyze website performance
• Detect fraud and unauthorized activity
• Protect the security of our systems
• Send marketing communications where permitted by law
• Manage promotions, surveys, and reviews
• Comply with legal obligations
• Establish, exercise, or defend legal rights

We do not use personal information for purposes that are incompatible with the purposes described in this Policy except where permitted or required by applicable law.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may allow us to:

• Remember shopping cart contents
• Maintain account sessions
• Remember preferences
• Understand website traffic
• Analyze website performance
• Measure advertising effectiveness
• Provide relevant website content
• Improve website functionality
• Detect fraud or security issues

You may be able to control certain cookies through your browser settings or privacy preference tools.

Disabling certain cookies may affect some website functions.

4. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure marketing performance, and provide relevant advertising.

These providers may process information such as device information, browsing activity, website interactions, and other information permitted by applicable law.

Where required by law, we provide appropriate choices regarding targeted advertising, sale, or sharing of personal information.

5. Product Recommendations and Fit Information

If you voluntarily provide information about your shoe size, fit preferences, foot characteristics, product preferences, or similar information, we may use that information to provide product recommendations and improve your shopping experience.

Any product recommendation provided through our website is intended to assist with product selection and does not constitute medical advice, diagnosis, or treatment.

6. Information We Share

We may share personal information with service providers and business partners when reasonably necessary to operate our business.

These parties may include:

• Payment processors
• Shipping carriers
• Fulfillment providers
• Warehousing providers
• Customer service providers
• Website hosting providers
• Technology providers
• Analytics providers
• Advertising providers
• Fraud prevention services
• Product review providers
• Professional advisors
• Government authorities or law enforcement when legally required

Service providers generally receive only the information reasonably necessary to perform the services for which they have been engaged.

7. Business Transfers

If our business is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of the transaction, subject to applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction records, process returns and warranty claims, resolve disputes, comply with legal obligations, and fulfill legitimate business purposes.

Retention periods vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the relevant communication.

If you have separately consented to receive marketing text messages, you may opt out using the instructions provided in those messages.

Even after opting out of promotional communications, you may continue to receive transactional or service-related communications concerning orders, shipments, returns, refunds, account activity, product safety, or other necessary matters.

11. Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights, including the right to:

• Access certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a copy of certain personal information
• Request information about how personal information is collected and used
• Opt out of certain targeted advertising activities
• Opt out of certain sales or sharing of personal information
• Limit certain uses of sensitive personal information where applicable
• Appeal certain privacy decisions where required by law

The availability and scope of these rights vary by state.

We may need to verify your identity before processing certain requests.

12. State Privacy Laws

Residents of states with applicable privacy laws may have additional rights concerning personal information.

We will process verified privacy requests in accordance with applicable state and federal law.

Where required, we will provide additional information concerning categories of personal information collected, purposes of processing, categories of recipients, retention practices, and available opt-out rights.

We will not discriminate against individuals for exercising privacy rights where prohibited by applicable law.

13. Global Privacy Control

Where required by applicable law, we may recognize legally valid browser-based privacy signals, including Global Privacy Control, as an opt-out request for applicable forms of targeted advertising, sale, or sharing.

The effect of a privacy signal depends on applicable law and the information associated with the browser or device.

14. Children’s Privacy

Our website is intended for adults and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

15. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of third parties. Their collection and use of information are governed by their own privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.

The updated version will be posted on our website with a revised effective date.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact our customer service or privacy support team through the contact information published on our website.

We may request reasonable information to verify your identity before processing certain privacy requests.

Last Updated: July 1 , 2026